Learn how SmartView Market Research Services handles your personal information, protects your privacy, and empowers you with control over your data.
SmartView Market Research Services (“SVMRS”, “we”, “our”, “us”) is committed to safeguarding the privacy of individuals who participate in our research studies (“Participants”) and visitors who browse our website. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under applicable data protection laws including the Digital Personal Data Protection Act, 2023, SPDI Rules, GDPR, and CCPA.
We obtain personal information directly from participants, through trusted partners, or from clients who have secured permission to share the data with us.
Your personal information is used for legitimate research purposes, including to:
We do not use your responses for advertising, nor do we sell personal data to third parties.
Depending on the context, we process personal data under one or more of the following bases:
We use essential and analytics cookies to enhance site performance, remember your preferences, and measure campaign effectiveness. You may adjust cookie preferences in your browser or via our cookie banner, though some features may be limited as a result.
We share personal information only when necessary and with appropriate safeguards:
We maintain layered technical and organisational security measures, including encryption, access controls, employee training, audit trails, and secure hosting environments. Security practices are reviewed regularly to align with emerging standards and legal requirements.
Personal data is retained only for as long as necessary to fulfil the research purpose or comply with legal obligations. Typically, research data is retained for up to 24 months after project completion, after which it is anonymised or securely deleted unless a longer period is mandated by law or contract.
Your information may be processed on servers located outside your country, including jurisdictions with different privacy standards. We use contractual safeguards, government-approved transfer mechanisms, and adequacy frameworks to maintain equivalent protection across borders.
You have the right to:
To exercise any of these rights, email panelsupport@smartviewresearch.com. We will respond within applicable legal timelines.
Our services are intended for individuals aged 18 and above. We do not knowingly collect information from children under 13. If you believe a child has provided us with data, notify us and we will promptly delete it.
We may update this Privacy Policy to reflect regulatory changes, industry best practices, or new service offerings. Significant updates will be posted on this page and, where appropriate, communicated by email at least seven (7) days before the effective date.
For privacy questions, requests, or concerns, please contact SmartView Market Research Services:
Email: contact@smartviewresearch.com
Data Protection Officer: panelsupport@smartviewresearch.com
We are here to help you understand how your data is protected. Reach out to our privacy team anytime.
Contact Privacy Team