Privacy Policy

Privacy Policy

Learn how SmartView Market Research Services handles your personal information, protects your privacy, and empowers you with control over your data.

Updated: 5th November 2025
Vadodara, Gujarat, India

SmartView Market Research Services (“SVMRS”, “we”, “our”, “us”) is committed to safeguarding the privacy of individuals who participate in our research studies (“Participants”) and visitors who browse our website. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under applicable data protection laws including the Digital Personal Data Protection Act, 2023, SPDI Rules, GDPR, and CCPA.

1

Information We Collect

  • Registration details: Name, email address, phone number, demographic data, country of residence.
  • Research responses: Answers submitted through surveys, interviews, focus groups, or product tests.
  • Usage data: Device identifiers, IP address, browser type, operating system, log files, and cookies.
  • Preference data: Interests, purchase behaviour, brand interactions, and feedback on products or services.
  • Optional data: Sensitive information, only with explicit consent, where required for specific studies.

We obtain personal information directly from participants, through trusted partners, or from clients who have secured permission to share the data with us.

2

How We Use Your Information

Your personal information is used for legitimate research purposes, including to:

  • Design, conduct, and analyse qualitative and quantitative studies.
  • Segment participants and invite eligible members to future projects.
  • Provide anonymised insights and aggregated reports to clients.
  • Manage incentive fulfilment and verify reward eligibility.
  • Improve our services, website experience, and compliance processes.

We do not use your responses for advertising, nor do we sell personal data to third parties.

3

Legal Basis for Processing

Depending on the context, we process personal data under one or more of the following bases:

  • Consent: Granted when you join our panel or opt into a specific study.
  • Legitimate interests: For running research operations and protecting participants from fraud.
  • Contractual necessity: When fulfilling obligations to clients who commission research.
  • Legal compliance: Meeting statutory or regulatory requirements.
4

Cookies & Tracking Technologies

We use essential and analytics cookies to enhance site performance, remember your preferences, and measure campaign effectiveness. You may adjust cookie preferences in your browser or via our cookie banner, though some features may be limited as a result.

5

Information Sharing

We share personal information only when necessary and with appropriate safeguards:

  • Research clients: Receive aggregated, de-identified insights unless explicit consent is provided for identifiable sharing.
  • Service providers: Technology, incentive, or analytics partners who support our operations under strict confidentiality obligations.
  • Regulators or legal authorities: When compelled by law or to protect SVMRS, our participants, or the public.
  • Corporate transactions: In mergers or asset transfers, subject to equivalent privacy safeguards.
6

Data Security

We maintain layered technical and organisational security measures, including encryption, access controls, employee training, audit trails, and secure hosting environments. Security practices are reviewed regularly to align with emerging standards and legal requirements.

7

Data Retention

Personal data is retained only for as long as necessary to fulfil the research purpose or comply with legal obligations. Typically, research data is retained for up to 24 months after project completion, after which it is anonymised or securely deleted unless a longer period is mandated by law or contract.

8

International Transfers

Your information may be processed on servers located outside your country, including jurisdictions with different privacy standards. We use contractual safeguards, government-approved transfer mechanisms, and adequacy frameworks to maintain equivalent protection across borders.

9

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask for corrections to inaccurate or incomplete information.
  • Request deletion or anonymisation, subject to statutory obligations.
  • Restrict or object to certain processing activities.
  • Request data portability in a structured, machine-readable format.
  • Withdraw consent without affecting prior lawful processing.

To exercise any of these rights, email panelsupport@smartviewresearch.com. We will respond within applicable legal timelines.

10

Children’s Data

Our services are intended for individuals aged 18 and above. We do not knowingly collect information from children under 13. If you believe a child has provided us with data, notify us and we will promptly delete it.

11

Updates to This Policy

We may update this Privacy Policy to reflect regulatory changes, industry best practices, or new service offerings. Significant updates will be posted on this page and, where appropriate, communicated by email at least seven (7) days before the effective date.

12

Contact Us

For privacy questions, requests, or concerns, please contact SmartView Market Research Services:

Email: contact@smartviewresearch.com
Data Protection Officer: panelsupport@smartviewresearch.com

Need More Information?

We are here to help you understand how your data is protected. Reach out to our privacy team anytime.

Contact Privacy Team
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Privay and policy SmartView Market Research Services

TERMS & CONDITIONS

Please take a moment to read our Privacy Policy, Membership Terms, Community Terms & Conditions, and Rewards Policy.

1. Our commitment to protecting your privacy.

Vista Critique Services LLP always strives to respect individual and client privacy, to safeguarding confidential information and to ensuring the security of all personal information. When you decide to share your information with us, we feel that it is important to assure you that your information will be safely protected. This statement discloses our information collecting, handling and disclosure practices.

2. What do we do ?

Vista Critique Services LLP is an online panel company focused on providing quality survey responses to our clients which represent the Market Research industry. Vista Critique Services LLP is headquartered in Delhi, India.

3. Personal Information we collect:

We collect personal information from you when you communicate with us by any media. The personal information collected on this website may be e.g. your name, company, title, phone number and email address or other information that you give. We collect your personal information on a voluntary basis.

4. Business Partners & Sponsors:

Subject to the other applicable provisions herein, Vista Critique Services LLP may disclose your personal information to business partners or sponsors. Many promotions offer opportunities to request additional information from sponsors. By requesting more information, you give Vista Critique Services LLP permission to transfer your personal information to the sponsor so they can fulfill your request. In many instances, only your email address will be shared.

5. Third Party Data & Data in the Aggregate

Under confidentiality agreements, Vista Critique Services LLP may match user information with third party data. Also, Vista Critique Services LLP discloses aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
Vista Critique Services LLP may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Vista Critique Services LLP Terms & Conditions or may be causing injury to or interference with (either intentionally or unintentionally) Vista Critique Services LLP rights or property, other Vista Critique Services LLP users, or anyone else that could be harmed by such activities.
Finally, if there is a sale of a majority of the shares or assets of the legal entities owning and operating Vista Critique Services LLP, you agree that your personal information and data may be transferred or assigned to such new owners. Vista Critique Services LLP supports and strictly adheres to the standards and guidelines set out by ESOMAR: www.esomar.org. follows the local law when processing any personal data for the following.

6. Opt Out

We may use your personal information ourselves to conduct direct marketing when you have opted into this, but you are entitled to opt out from receiving direct marketing communications from us at any time. You may do so by responding to the-opt out option which is included with each direct marketing communication that we send.

7. How we protect your personal information

Vista Critique Services LLP takes reasonable steps to protect your personal information from unauthorized access, use, disclosure or loss. This site has security measures (including online and offline physical, electronic and managerial safeguards) in place to protect against the loss, misuse, and alteration of the information, including your e-mail address, under our control.
We recommend that you do not divulge your password to anyone. Vista Critique Services LLP will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your Vista Critique Services LLP account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Vista Critique Services LLP cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

8. Disclosure of your personal information

We do not share, sell, rent or trade personally identifiable information with third parties, however to assist us in the delivery of our service offerings we may share your personal information with third party suppliers such as those that provide and manage incentives in connection with the completion of surveys, data hosting and storage services, third party technology providers, data matching providers to facilitate analytic and related objectives, and other consultants who we retain from time to time. These third parties will bound by confidentiality obligations and will not use your information for purposes outside of those specified herein. We also reserve the right to disclose your personally identifiable information as required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, national security requirement or legal process served on our website.

9. Use of Cookies

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may use technology to track the patterns of behavior of visitors to the site. Currently, cookies are utilized by Vista Critique Services LLP within the following four primary categories or uses: (1) business cookies which operate as a quality control and verification mechanism in connection with the survey process; (2) performance cookies so that traffic patterns and uses on the Vista Critique Services LLP website may be measured and optimized; (3) user cookies so that user information may be recorded so as to enhance performance and user experience on the website; and (4) targeting cookies which are utilized to measure web viewing for market research purposes. Tracking cooking will help us to speed up your future activities at the site and allow Vista Critique Services LLP to provide you with information specifically tailored to your interests. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. To modify your browser settings click on the help section of your Internet browser and follow the instructions. Please note that not accepting cookies may affect the performance of our website.

From time to time, Vista Critique Services LLP collaborates with third parties (including clients) to enable the use of targeting cookies, web beacons, pixels, SDK’s, and mobile device identifiers to measure web-viewing and mobile use activities, for behavioral measurement purposes, in connection with ad exposure and display advertising for market research purposes and other related activities. To facilitate these services, Vista Critique Services LLP clients (or their agents) may write, set or read cookies, locally shared/stored objects, flash cookies and other related technologies (“Third Party Technologies”). If you participate, your Member ID will be stored in, or associated with, Third Party Technologies to allow you to be re-contacted about online ads, promotions or in connection with market research surveys. Vista Critique Services LLP’ clients (or their agents) will use the Third Party Technologies to determine whether you have seen, clicked on, or otherwise interacted with the online ad or promotion. Vista Critique Services LLP will share your Member Id with Vista Critique Services LLP clients (or their agents) so that you will have an opportunity to complete a survey or so that data previously collected by Vista Critique Services LLP, such as age, gender, income, etc. (“Audience Measurement Data”) may be shared with third parties, including without limitation, Vista Critique Services LLP’ subcontractors, partners, and/or clients for the purpose of audience measurement reporting on the advertising, campaigns, and websites that you visit, view, and/or click on. The Audience Measurement Data will be used to assist in the creation, development, and implementation of websites, online advertisements, and other Internet and digital media features, functionality, and campaigns.

10. Our commitment to Children’s Privacy.

Vista Critique Services LLP encourages all parents and guardians to instruct their children in the safe and responsible use of their personal information whilst using the internet. Vista Critique Services LLP will not (through our website or otherwise) intentionally collect information which relates to or originates from a child unless we have the consent of the child’s parent or guardian. If we become aware that a user of our website is a child who is using this website without the consent of his parent or guardian, we will use reasonable endeavors to delete any information submitted by that child as soon as possible and to ensure that such information is not transferred to anyone else nor used by us. Please let us know as soon as you become aware that a child has submitted information about him-/herself through our website without the consent of his parent or guardian. You can contact us in the ways outlined at the end of this policy.

11. Changes to our Privacy Statement

Please check this page periodically for changes as Vista Critique Services LLP reserves the right, at its discretion, to change, modify, add, or remove portions of the Privacy Policy and the Site at any time. Your continued use of the Site following the posting of any changes to this Policy will mean that you accept such changes. If we are going to use personal data in a manner materially different from that stated at the time of collection, we will notify the affected individuals by posting a notice on this Site or via email.

12. Governing Law

This Site and Privacy Policy are governed by the laws of the Delhi, India. Any dispute arising in connection with this Privacy Policy shall be governed under the jurisdiction of the courts of the Delhi, India.

13. How to contact us and unsubscribe your email

Questions regarding this policy, complaints about our practices and access requests should be directed to the Vista Critique Services LLP Team via e-mail: support@vistacrit.com or by mail at Vista Critique Services LLP. To unsubscribe your email account and not receive any further emails from Vista Critique Services LLP, please send an email (from the address used as your Vista Critique Services LLP member contact) to support@vistacrit.com with "unsubscribe" as the subject line

14. Termination

You agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Services; (b) maintain the security of your password and login credentials; and (c) maintain and promptly update the information you provide during registration, and any other information you provide to Vista Critique Services LLP, so as to keep it accurate, current and complete. Registration requires information that includes, without limitation, your full legal name, gender, primary language, your date of birth, the country and state/province of your primary residence, your phone number and your current working email address. Your failure to provide accurate information, or if Vista Critique Services LLP determines that fraudulent information was provided by you in connection with your registration and/or you otherwise engaged in any other inappropriate activity (as determined by Vista Critique Services LLP in its sole discretion), Vista Critique Services LLP may cancel or invalidate your account(s), registrations and Rewards, deny redemption of your Rewards, or restrict, block, limit, and prevent your access to and use of the Services and, further, all Rewards, incentives and other consideration shall be subject to forfeiture. All points earned will be expired automatically upon 12 months of inactivity.

15. Non-Use and Nondisclosure.

Information and content made available to you in the Services may contain trade secrets or other confidential or proprietary information of Vista Critique Services LLP and/or Vista Critique Services LLP’ clients, suppliers or licensors. You must hold in strict confidence, and not disclose to any other person, any information and content that you access or learn in connection with your participation in any survey, project, questionnaire, or other market research-related activity related to the Services. You are prohibited from sharing with any third party, photographic or other imagery, information, or any other content from any and all activities within or from the Site. You must not use any such information or content for any purpose other than your participation in the Services inaccordance with this Agreement. You hereby agree to notify Vista Critique Services LLP immediately if you learn of or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorized in this Agreement.

Brands we have worked for
Appen
BRG
Burger King
TCG
Cotton USA
Eastern
EMG
MS Edge
GCP
MI
Microsoft
Microsoft 365
Modulus
PWC
Shell
THP
Unomer
Walk the Talk